Loox ‑ Product Reviews App

Name: Loox ‑ Product Reviews App
Brand: Loox
Rating: 4.9 (9026 reviews)

Pricing: Free plan available. Free trial available.
Rating: 4.9 (9,026)
Developer: Loox

Install

View demo store

Convert more shoppers with visual product reviews, superpowered by AI

Visual reviews are the strongest form of social proof. They are what make a visitor trust your product enough to buy. With the Loox reviews app, collect more photo & video reviews, display them in beautiful widgets that match your brand perfectly, and convert more shoppers with our AI suite that sorts your best visual reviews first, highlights key quotes, and translates reviews for international shoppers. Easy migration & import from other apps. All on auto-pilot, with 24/7 world-class support.

Collect more photo & video reviews automatically w emails, QR codes, discounts
Stand out with stunning, on-brand widgets that load fast, optimized for mobile
AI Superpowers: Review Stories, Smart Sorting, Highlights, Translations, Replies
Sync reviews to & from Shop App, and to Meta Shops, Google Shopping, TikTok Shop
Turn reviews to social posts/stories with Loox Studio; Reward customer referrals

Popular with stores like yours: Based in United States

Languages

English

Works with

Checkout
Customer accounts
Shopify Flow
Shopify Admin
Google Shopping and SEO
Klaviyo Email Marketing & SMS
Loyalty Lion Rewards Referrals
Meta Shops Facebook Instagram
Omnisend Email Marketing & SMS
Shop App

Pricing

Choose the plan that best fits your business.

Beginner

Free

Features

Review request emails & reminders
Offer discounts for photo reviews
17+ widgets (Snippets, Carousels, etc.)
SEO: Google rich snippets & schema
Turn reviews into social posts & stories
Shop app syndication
24/7 chat and email support
Up to 500 orders

Convert

$49.99 / month

300 orders included in base price + $50 per additional 300 orders

Features

AI Smart Sorting & Review Highlights
AI Summaries & Review Stories
AI Translations & Replies
Video reviews
Reviews on product bundles
Referrals: Post-purchase and on-site
Google, Meta, TikTok syndication
Integrations, API access, and webhooks

14-day free trial

Unlimited

$299.99 / month

Features

Unlimited access to all features
Priority support

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (9,026)

Overall rating

4.9

Counts per rating level

94% of ratings are 5 stars
8.5K
4% of ratings are 4 stars
319
0% of ratings are 3 stars
43
0% of ratings are 2 stars
24
2% of ratings are 1 stars
137

All reviews

August 18, 2026

Charged $399.99 on a $49.99 plan — and support couldn't explain why.

We were on the $49.99/mo plan and got billed $399.99 for July in "order" charges. Their pricing says "300 orders included + $50 per additional 300 orders", but nowhere does it explain what counts as an "order". Our store had ~2,327 Shopify orders last month, but most come from marketplace integrations (Amazon / Mercado Libre) — sales that have nothing to do with our online store or with Loox. It appears we were billed for ALL of them.

What did we actually get for that money? In the last 30 days Loox sent 715 review request emails and collected 28 reviews. That's it. Meanwhile their own "Unlimited" plan is listed at $299 — we were charged MORE than unlimited.

I contacted support via chat and asked one basic question: what is an "order" in your billing? The agent could not answer it — not even the definition published on their own pricing page — and would only "escalate to Tier 2 via email". If your support can't explain the single metric you bill customers on, something is very wrong.

Merchants with marketplace channels: check your Loox invoices carefully before installing. We're disputing the charge with Shopify and looking for another review app.

Para Paquetes

Mexico

Over 5 years using the app

Loox replied August 19, 2026

Hey,

Thanks for taking the time to leave feedback.

We understand that pricing is an important consideration, and we've looked into your account to make sure everything is set up correctly. I've reached out to you privately with the details, so feel free to reply whenever it works for you.

Thanks, Tal from the Loox Support team.

August 11, 2026

Nos está ayudando bastante, era algo que estábamos buscando para mejorar la credibilidad de nuestra tienda.

Nucycles

Mexico

Over 1 year using the app

August 9, 2026

Loox has been a great addition to our store. It’s easy to use, integrates seamlessly with Shopify, and makes collecting and displaying customer reviews simple. The platform looks professional and has been really helpful for building trust with our customers. Highly recommend!

Dirty4x4

Australia

About 1 month using the app